Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You can return items to us under the following conditions:

• The product is returned within 30 days of the original order date (except for made-to-order items, which may have longer return periods)
• The product should be unused, undamaged, and include all original labels.

Additional non-returnable items:

• Gift cards
• Some health and personal care items

Please do not send your purchase back to the manufacturer.

Email us at info@naturaalne.net and we’ll send you a return shipping label to forward to your customer. When contacting us, include your order number and let us know which item is being returned.

Returns and exchanges incur a shipping fee equal to our standard shipping rates — see rates here.

Once the item reaches our or our partner’s warehouse and meets return conditions, we’ll refund the store. Refunds usually take 3–7 business days.

Contact us at info@naturaalne.net for questions related to refunds and ret